Healthcare Leadership Excellence Podcast

As a former litigator, I've seen firsthand how conflict often stems from emotions like fear or insecurity. As a guest on the Healthcare Leadership Excellence podcast, I had the pleasure of discussing how leaders can transform difficult conversations. We explored both the "inner game" of conflict resolution, how to manage your own physical and emotional responses, and the "outer game," which involves strategies like framing the conversation and knowing when to take a break. This podcast offers a new perspective on conflict, showing how taking a proactive, empathetic approach can lead to better outcomes for everyone involved.